Data Protection Policy

Riverside Garden Centre, Clift House Road, Southville, Bristol BS3 1RX

www.riversidegardencentre.com

 T: 0117 966 7535       E: info@riversidegardencentre.com

Background

From 25 May 2018, the General Data Protection Regulation (GDPR) comes into force. The GDPR strengthens the rights that individuals have regarding personal data which relates to them, as well as giving them greater control over personal information, such as where and how it is stored and the right of access. This policy sets out how we manage data which we hold about customers.

Our principles

• We will always keep your personal information safe and secure.
• We treat any data that we hold about you as confidential.
• We will always be open and clear with you how we use it.
• We will never share your information with anyone else unless you give us permission.  

How we comply with GDPR

Riverside Garden Centre (Bristol) Ltd, company number 5179239, complies with the new data protection regulations to make sure that you, our customers, have total confidence in the way that we manage any personal information;  also, that you are able to access and control your own information as and when required.

The data we hold about customers is defined as follows:

Communication Data

This includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.

We hold this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.

Customer Data

This includes data relating to any purchases of goods from the Company, such as your name, title, delivery and/or billing address, email address, telephone number, contact details, purchase details and your card details. We process this data to supply the goods you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

How we use your details

We use the details you have given us to contact you with news and information about events, seasonal reminders and gardening-related topics which may be of interest to you. We will retain your information until such point as you request its deletion.

Contacting us

You have the right to access, update, or request deletion of the information which we hold about you. Please email us: info@riversidegardencentre.com

The full postal address and telephone number of the Company forms the heading of this policy document.

Changes to our policy

If we change our data protection policy at any point in the future we will update the copy which can be accessed via a link from our website.