More Information and FAQs
Hello! Thank you for checking out our FAQ. We hope you can find the answers to any questions you find here...
We look forward to seeing you soon and thankyou for your continued support!
Are you open ?
Riverside Garden Centre and Cafe are open and as usual.
Winter Opening Times
Our cafe closes half an hour prior to the garden centre closing. Breakfast (9:30-11:30) and Lunch (12:00-2:30)
We are open on bank holidays unless otherwise stated.
What are the Covid-19 precautions that have been put in place?
Staff have been working hard to ensure the garden centre and café remain Covid safe. Hand sanitiser is available throughout, facilities are regularly cleaned, and staff ensure a high standard of safe practice. Contact-less payment with no card minimum and safety screens keep checkout to a minimum contact.
Do I need to wear a face mask?
Face masks are encouraged in our shop and whilst ordering in the cafe. We also would appreciate it if you wear one elsewhere garden centre to help protect our staff and other customers.
Disposable face masks are available to purchase for 30p. Please tell the staff member when checking out at the till.
Please check out our post about Riverside and Face Coverings here : http://riversidegardencentre.com/press/riverside-garden-centre-from-19-july-2021
Have there been any updates with the road closure campaign?
See our most recent blog post for an update on how you can help Riverside! - https://mailchi.mp/.../western-harbour-update-from-riverside
Thank you for your continued support!
Are the toilets open?
Our toilets are open to customers and we ensure they are regularly cleaned
Is the Play Area open?
Our play area is open!
Are you accepting cash payments?
We are accepting cash in both the garden centre and café, although we would prefer contactless card payment if possible.
Am I allowed to bring my dog?
Yes, dogs are welcome inside and out but please keep them on leash and off of furniture. Dog bowls are also stationed throughout
Can I purchase gift vouchers?
Both National Garden Gift Cards and Riverside Vouchers are available to purchase and use at Riverside. However, we are not able to post them to you so must be bought in person.
Do you have a home delivery service?
Yes! We offer a flexible next day/2 week-day (subject to availabilty) home delivery service for purchases made in store. Please talk to a member of staff if you are interested in this service.
Find if you are in our range here - http://riversidegardencentre.com/press/leave-your-car-at-home-maybe
Are you taking customer orders?
Currently, we are not taking customer orders due to limited supply. Please contact us if you would like to ask if a plant is currently in stock.
Can you check if a plant I am looking for is in stock?
Please call us or fill out a customer enquiry form online and we will get back in touch as soon as we can. We continue to be very well stocked with a range of indoor and outdoor plants, soils, equipment and more. In store, our friendly and knowledgeable staff can give you advice on specific plants and the options best for your space.
Do you stock Council Garden Waste Sacks and Food Waste bags?
Council Garden Waste Sacks and Food Waste are in stock! Available by our shop tills.
What is your stock of soil and compost?
We have a good range of soil types and compost available at the garden centre. We only stock Peat-Free Compost at Riverside!
Do you have baby changing facilities?
Yes, there is a baby changing station in all toilets.